Introduction
At Andika Writers, we pride ourselves on delivering high-quality copywriting, content marketing, training, and website development services. We are committed to ensuring the satisfaction of our clients. This Refund Policy outlines the terms and conditions under which refunds are provided to our clients. Please read this policy carefully to understand your rights and obligations.
Services Covered
This Refund Policy applies to the following services provided by Andika Writers:
- Copywriting
- Content Marketing
- Social Media Marketing
- Training
- Website Development
Conditions for Refund
Refunds are issued under the following conditions:
- Client Dissatisfaction: If a client is not satisfied with the quality of our services.
- Missed Deadlines: If we fail to deliver the agreed-upon services within the specified time frame.
- Quality Issues: If the delivered work does not meet the agreed-upon standards or specifications.
Time Frame for Refund Requests
Clients may request a refund within 90 days from the date of service delivery. Requests made after this period will not be considered.
Process for Refund Requests
To request a refund, clients must follow these steps:
- Contact Us: Call 0794677629 or email support@andikawriters.com to initiate the refund process.
- Provide Details: Supply details of the service provided, including the date of delivery, service type, and reason for the refund request.
- Documentation: Submit any supporting documentation or evidence to support the refund claim (e.g., proof of missed deadlines, quality issues).
- Review Process: Our team will review the refund request and supporting documentation.
- Decision: Clients will be notified of the decision within 14 business days. If approved, the refund will be processed using the original payment method.
Conditions for Partial Refunds
Partial refunds may be granted under the following conditions:
- Partial Delivery: If a portion of the services has been satisfactorily delivered, but there are issues with the remaining services, a partial refund may be issued for the undelivered portion.
- Minor Quality Issues: If minor quality issues are identified and can be rectified, a partial refund may be offered to compensate for the inconvenience while corrective measures are taken.
- Client Cancellation: If a client cancels the service partway through the project, a partial refund may be issued for the uncompleted work, provided significant resources have not already been allocated.
Non-Refundable Services
Certain conditions may render services non-refundable:
- Completed Services: Services that have been fully completed and delivered to the client are non-refundable unless they meet the criteria for client dissatisfaction or quality issues.
- Client-Provided Specifications: If services were provided based on client-provided specifications and guidelines, and the final deliverable meets those specifications, refunds will not be issued.
- Change of Mind: Refunds will not be provided for a change of mind or circumstances beyond our control that impact the client’s ability to use the services.
- Training Services: Training sessions that have already been conducted are non-refundable. Cancellations or rescheduling of training sessions must be done at least 48 hours in advance to qualify for a refund.
Contact Information
For any inquiries or to initiate a refund request, please contact us:
- Phone: 0794677629
- Email: support@andikawriters.com
Refund Processing
Approved refunds will be processed using the original payment method. The time frame for the funds to be credited back to the client’s account may vary based on the payment provider’s policies.
Amendments
Andika Writers reserves the right to amend this Refund Policy at any time. Any changes will be posted on our website, and it is the client’s responsibility to review the policy periodically.
Conclusion
Our goal at Andika Writers is to ensure the highest level of client satisfaction. If you have any questions or concerns about this Refund Policy, please do not hesitate to contact us.